Refund & Cancellation Policy

ASK RD is operated by Ask-RD ("we", "us"). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

If you are not satisfied with an ASK RD purchase, you can request a full refund within 30 days of your order date. This applies to RD Plus and RD Pro subscriptions and to RD Concierge and RD White Glove one-time purchases.

Request a refund through our payment provider Paddle at paddle.net using the email address on your receipt, or email us at support@askrd.app and we will arrange it with Paddle. Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.

Subscriptions renew monthly until you cancel. You can cancel at any time from the billing portal linked on the Pricing page, or through Paddle. Cancelling stops future renewals and keeps your access through the end of the period you have already paid for.

RD Concierge and RD White Glove cover a single vehicle purchase. If substantial work has already been carried out on your behalf, tell us within the 30-day window and we will still review your request fairly with Paddle — we would rather sort it out than leave you unhappy.

Questions about billing or refunds: support@askrd.app. See also our Terms of Service and Privacy Policy. Paddle's own refund policy is available at paddle.com/legal/refund-policy.